Description
This 85-room hotel is superbly located at the foot of the Palace of Versailles.
As a Front Desk Officer, you will participate in the daily tasks related to the operation of the hotel, ensuring the entire customer journey from reservation to departure.
Key responsibilities:
- Provide personalised welcome and create a friendly atmosphere
- Perform administrative and computer procedures for check-in/check-out
- Monitor guest stays and communicate important information to colleagues and superiors
- Respond to phone calls and take reservations
- Manage cash handling and control
- Respond to guest requests and ensure follow-up
- Realise projects assigned by hierarchy
- Apply brand and hotel procedures for customer control and security
- Secure hotel revenue by monitoring debtors and no-shows
- Ensure reliability of reservation portfolio
- Follow up on email reception and respond to customer comments
- Embody the Heartist spirit in interactions with guests
- Handle individual reservations and work closely with hotel services
- Offer various services to guests (welcome, reservations, bar, breakfast…)
- Conduct daily inventory of drinks and snacks
- Control and store deliveries
- Participate in monthly inventory of food and beverages
Qualifications:
- Mastery of English and a second language
- Customer service and hospitality skills
- Computer skills (word processing, spreadsheet, FOLS, RESAWEB)
- Excellent communication and interpersonal skills
- Ability to work effectively in a team and take initiative
- Attention to detail and organisational skills
- Flexibility and versatility
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