Description
We are seeking a motivated and dynamic individual to join our team as a Multipurpose Receptionist at our Pantin site, located just outside Paris.
As a receptionist, you will take care of our clients from arrival to departure, ensuring they have a memorable experience.
Responsibilities:
- Welcome clients and manage check-in and check-out procedures
- Handle billing and payment, providing exceptional service
- Manage telephone calls and bookings
- Offer personalized experiences for clients
- Promote hotel facilities and enhance client stays by suggesting services
- Perform administrative tasks, such as email management and contract preparation
- Apply brand and group policies and procedures
- Embody the Heartist spirit in interactions with clients
- Participate in quality and quantitative objectives
- Contribute to client satisfaction and loyalty through the All loyalty program
Requirements:
- Hold a high school diploma or BTS Hospitality and Tourism degree
- Have initial experience in hospitality
- Fluent in French and English
- Possess commercial spirit and adaptability
- Demonstrate organisational and anticipatory skills
- Knowledge of check-in/check-out procedures and Opéra Cloud software is an asset
We are looking for someone with a warm and welcoming personality, a real smile, and a client-focused approach.
Benefits:
- Join a dynamic and enthusiastic team in a friendly work environment
- Opportunity to develop skills and grow within the organisation
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