Recepcionista

We are seeking a full-time Recepcionista to join our team at Accor in Rio de Janeiro, Brazil.

As a Recepcionista, you will be responsible for:

• Greeting guests/clients at the front desk or by phone, identifying them and providing various information and clarifications (reservations, flight confirmation, addresses/phone numbers of local places, complaints, etc.)
• Performing check-in for guests, providing key cards and directing them to their respective rooms
• Handling check-out procedures, closing invoices, receiving payments, and organizing related documents
• Ensuring adherence to reception procedures and preparing autocontrol processes and procedures
• Mediating conflicts and intervening in critical/unusual situations with clients/guests
• Updating the system with client reservation information
• Offering, scoring, and operating the loyalty program according to established standards
• Passing on shift duties, following pre-established procedures
• Providing guidance to colleagues on reception-related matters, if necessary
• Handling phone calls, following network and unit standards
• Maintaining organized files
• Executing other related tasks as needed

Requirements:

• 1 year of experience in the field
• Intermediate English skills
• Completed higher education in Hospitality or a related field

Benefits:

• Medical insurance
• Dental insurance (by adhesion)
• Flexible meal ticket
• Life insurance
• Profit-sharing program
• 50% reimbursement of pharmacy expenses