Description
Join the Account Management Team to explore opportunities in clients' supply chains that Flexport can add value into. As a Manager, Account Management, you will lead the business growth plan related to the book of business, generating sales leads, transforming leads to opportunities, and developing solutions for clients. You will use your advanced knowledge of the client's business goals, the industry, and Flexport's services and solutions to proactively close and deliver new solutions that empower the client and deepen the client relationship.
Your responsibilities will include:
- Leading the business growth plan related to the book of business in terms of generating sales leads, transforming leads to opportunities, and developing solutions for clients.
- Using regular client touch points and business reviews to help clients understand the value they are realizing and to capitalize on new opportunities to deepen the relationship and improve client retention.
- Working cross-functionally across Supply Chain Operations, Procurement, Account Solutions, Implementation, Industry SMEs, and Trade and Financial Services teams to develop and execute on the client strategy in a deliberate way that maximizes the client's outcomes.
- Staying up-to-date on the latest industry and supply chain developments, so that you can proactively educate and support your clients through change.
- Proactively monitoring the client's health to identify opportunities to improve client outcomes and ensure that Flexport meets its business objectives.
As a Manager of Account Management, you will have the unique opportunity to manage and mentor Account Manager(s) in your team, as they ensure that Flexport consistently delivers value and as they identify new opportunities to improve client outcomes and deepen the client relationship.
You will be accountable for the growth and performance of Account Managers, providing coaching on navigating difficult client conversations and collaborating with internal stakeholders. You will help Account Managers identify new business opportunities through a deep understanding of the client's supply chain, business metrics, and the Flexport solutions.