Description
Job Title
Director of Engineering, Member Experience – Core User Experience (B2C)
About Us
Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. We build digital programs that help members change real-world behaviors and we do it at scale, in the real constraints of healthcare.
Job Description
We’re looking for an experienced Director of Engineering to lead the teams responsible for Omada’s Core User Experience: the front door and day-to-day surfaces that define trust, momentum, and long-term engagement. This group owns onboarding and experience foundations, home/navigation and discovery, and the support + connection experiences that make the product feel human, resilient, and easy to use.
What You’ll Lead
You’ll lead multiple product engineering teams embedded in cross-functional Product and Design squads, owning the end-to-end member experience and the operating system (OKRs, planning, metrics) that keeps delivery predictable:
- Onboarding and experience foundations: first-run flows, setup, and the baseline UX patterns that everything else builds on
- Core engagement surfaces: home, navigation, discovery, and progression, helping members know what to do next and why it matters
- Support and connection: member-facing support flows, messaging, and the care-team tools that enable timely, human intervention
- AI-assisted experiences and workflows: partner with Product, Design, and Applied AI, to apply AI thoughtfully to improve speed, quality, and support effectiveness, while keeping care human-led and trust-first
- Journey reliability: resilient, observable experiences; cross-cutting investments in performance, reliability, and development productivity, in partnership with Platform Engineering
How You’ll Make an Impact
- Own the technical and execution strategy for Omada’s core member experience, from first interaction to long-term engagement
- Partner closely with Product, Design and our Applied AI team, to translate behavioral science and product vision into scalable, maintainable systems
- Define Core UX OKRs and success metrics, and lead teams to deliver against quarterly commitments with transparency and predictable execution
- Set a high bar for craft, performance, and reliability in mobile and web experiences, especially in moments that matter (onboarding, navigation, messaging, support)
- Balance new product development with long-term system health, resilience, developer productivity, and product development velocity
- Build systems and experiences that proactively reduce member confusion and operational burden. Support should never be an afterthought
- Grow and mentor Engineering Managers, Staff+ engineers, and future leaders, creating clear paths for impact and progression
- Establish and review metrics for engagement/retention, support burden, crash-free/performance, and delivery predictability, using data to steer priorities and prove OKR movement
- Work with our Platform organization on infrastructure and shared services, while owning reliability outcomes and operational excellence for the member experience domain.
Requirements
- 12+ years of experience in engineering leadership, including 5+ years managing managers
- Experience leading multiple product teams delivering best-in-class web and mobile experiences at scale, with a high bar for craft, performance, and reliability
- Strong product instincts paired with a pragmatic, data-driven approach to decision-making
- Proven ability to define success metrics and hold teams accountable to outcomes, not just output, in an Agile environment
- Proven ability to lead quarterly planning/OKRs across multiple teams, including capacity planning, organizational design, dependency management, and data-driven course correction
- Experience hiring, developing, and retaining high-performing engineering leaders
- Deep understanding of mobile (iOS/Android) and web development tradeoffs
- Accountable for a healthy 24/7 on-call and reliability culture: reducing toil, improving incident response, and strengthening learning loops
Bonus
- Background in high-engagement consumer apps (e.g., DTC, marketplaces, social, wellness)
- Experience in healthcare, fintech, or other regulated domains
- Experience driving large-scale re-architecture or modernization efforts
- Familiarity with service-oriented architectures and event-driven systems
- Hands-on technical background that helps you dive deep when needed
Our Technology Stack
Our stack includes Ruby/Rails, Python/Flask/FastAPI, React, iOS (SwiftUI), Android (Kotlin), Postgres, Docker, AWS technologies, Gitlab, Datadog, PagerDuty, and more. You don’t need to know everything, but you should be comfortable leading teams that do.
Why This Role Matters
The experiences this group owns are the front door to Omada. They define trust, momentum, and long-term engagement, while also shaping operational load and support burden. Great execution here compounds across outcomes, member satisfaction, and efficiency across the business.
Benefits
- Competitive salary with generous annual cash bonus
- Equity grants
- Remote first work from home culture
- Flexible Time Off to help you rest, recharge, and connect with loved ones
- Generous parental leave
- Health, dental, and vision insurance (and above market employer contributions)
- 401k retirement savings plan
- Lifestyle Spending Account (LSA)
- Mental Health Support Solutions
- ...and more!
It Takes a Village to Change Healthcare
As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you