Description
We're looking for a Field Engineer to join our Public Sector team. As a Field Engineer, you will be on the front lines of our field engineering efforts for our federal AI projects, working closely with our largest public sector customers to ensure seamless and optimized experiences with Scale's technology.
Your primary responsibilities will include implementing end-to-end data integrations, syncing customer's data to Scale's platform and back, and working closely with our customer's engineering teams to optimize data pipelines. You will also design, develop and maintain playbooks, internal tools, Scale's documentation and SDKs to quickly get customers set up for long-term success.
In addition, you will partner with Software Engineers and Operations to remove any technical hurdles customers may face, debug technical issues impacting delivery and own technical escalations coming from the customer. You will be accountable for the customer's technical experience throughout their time with Scale.
The ideal candidate will have a track record of success as a hybrid customer-facing engineer or similar function, wearing multiple hats along the way. Prior technical hands-on experience working with clients in a pre or post-sales capacity to realize business goals is also required.
We offer a competitive compensation package, including base salary, equity, and benefits. The base salary range for this full-time position is $190,000-$290,000 USD in San Francisco, New York, and Seattle, $170,000-$260,000 USD in Hawaii, Washington DC, Texas, and Colorado, and $140,000-$220,000 USD in St. Louis.