Air Operations Associate, Gurgaon

As an Air Operations Associate, you'll play a key role in ensuring smooth and timely air freight movements for our customers. You'll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.

This role combines hands-on operations, customer service, and documentation work - helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability.

Responsibilities:

• Execute end-to-end air shipments
• Receive booking, contact with shipper/consignee and agent to arrange the shipment within SOP's provided
• Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
• Timely invoicing to clients/ agents as well as checking and confirming incoming invoices of sub-contractors on time & correctly
• Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
• Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors's standards and services
• Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs
• Handle customers statistics and reports or any special request for improving the system
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience
• Drive improvement: Identify and suggest process enhancements to increase efficiency and quality
• Take ownership: Support teammates and take on additional tasks when needed/ required

Requirements:

• Bachelor’s degree in logistics, supply chain, business, or related fields
• 2 to 5 years of experience in air operation or related roles in freight forwarding/logistics
• IATA Certification
• Good communication of written and spoken English
• Detail-oriented, structured, and eager to learn global supply chain operations
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times

What you'll gain:

• Deep expertise in air freight operations (imports, exports, intermodal)
• Hands-on exposure to international logistics systems (carriers, customs, warehouses)
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles
• Be part of a fast-growing international company with training and development from global experts