Description
We're looking for an Operations Associate to join our team at Stripe. As an Operations Associate, you will troubleshoot and solve external user issues, analyze our processes and instigate changes to help scale our operations and improve user experience, and work closely with other Stripe teams to improve our product offerings and messaging around new products and features.
You will gain unique insights into how thousands of businesses on Stripe scale and operate, have an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organization, and be a part of building a brand new team and operational culture for Stripe.
Responsibilities: Troubleshoot and solve external user issues Analyze our processes and instigate changes to help scale our operations and improve user experience Work closely with other Stripe teams to improve our product offerings and messaging around new products and features Gain unique insights into how thousands of businesses on Stripe scale and operate Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organization Be a part of building a brand new team and operational culture for Stripe Partner with global operations specialists or business process owners to run a critical workflow
Requirements: User first mindset and energized by the challenge of solving difficult problems Excellent communication skills, both written and verbally Excel in analytical thinking and problem solving Prior experience in customer service or internal/external user facing operations Enjoy learning about technical products and processes, organized, self-starter with passion for finding solutions to our user's challenges Process-oriented mindset and ability to get things done Enjoy working in an in-office environment with strong cross team collaboration and support Able to prioritize and enjoy working in a quick-moving environment Humble and have a proven track record for working well across teams and with external partners Willing to work one Saturday each month
Preferred qualifications: Prior experience or knowledge in user support Prior experience in risk operations Prior experience working on projects or process improvement initiatives