Description
Join FxPro, a leading international fintech company, as an Account Manager (Turkmen-speaking). You will manage an assigned portfolio of existing clients in Turkmenistan, focusing on building long-term relationships, improving client retention, reactivating inactive clients, and delivering personalised service to VIP clients.
Responsibilities:
- Manage an assigned portfolio of clients, including newly funded, active, less active, inactive, and VIP clients
- Receive client handovers from the Sales team after the first deposit, reviewing client needs, expectations, and outstanding questions
- Maintain regular contact via phone, email, and approved messaging channels, with clear contact plans and scheduled follow-ups
- Monitor changes in client activity, understand the reasons behind reduced engagement, and address service issues before discussing further account activity
- Reconnect with inactive clients, understand their current needs, and identify appropriate opportunities to resume the relationship
- Provide personalised service to VIP clients and explain available benefits and account conditions within approved eligibility criteria
- Explain company services, account features, and payment options clearly and accurately
- Work with the relevant internal teams to resolve payment, withdrawal, verification, and platform queries
- Work towards agreed targets for client retention, reactivation, and repeat funding while maintaining service quality and following internal procedures
- Keep accurate CRM records covering client preferences, interaction history, outstanding issues, and next actions
Requirements:
- Proven experience in account management, retention, or VIP client management within a fintech company
- Experience working with clients from Turkmenistan and understanding their common needs
- Proven ability to manage a client portfolio, build long-term relationships, and meet retention or account development targets
- Good communication, relationship-building, and problem-solving skills
- Fluent Turkmen, with good written and spoken Russian and basic English
- Understanding of financial products, account conditions, and digital platforms
- Practical understanding of client verification, deposits, withdrawals, and internal transfers
- Ability to prioritise client needs, manage scheduled follow-ups, and take ownership of cases through to resolution
- A responsible approach to confidential client information and internal compliance requirements
- Ability to work on-site in Yerevan, and openness to relocating if currently based abroad
Nice to have:
- Knowledge of additional regional languages
- Experience managing VIP or high-value client relationships
- Familiarity with payment methods commonly used in Turkmenistan
- Experience using CRM systems, client segmentation, and retention reporting tools
Our benefits:
- Medical insurance
- Lunch allowance
- Birthday voucher
- Visa arrangement and relocation support
- Referral program