Strategic Customer Success Manager

As a Strategic Customer Success Manager at Eve, you'll drive adoption of our cutting-edge technology, maximize value for law firm clients, and directly impact their success as well as our company's growth.

Key responsibilities include:

• Driving client success and growth by ensuring high adoption, retention, and expansion of Eve's suite of solutions among law firm clients.
• Onboarding teams at firms using Eve in 90 days or less.
• Maximizing product utilization by achieving 90% Case/Matter utilization, increasing user engagement by 90% within six months, and attaining 75% adoption of key features.
• Demonstrating value by generating 5+ annual case studies showcasing ROI and developing 3+ new product use cases yearly.
• Contributing to product evolution by providing client feedback to inform product roadmap development.
• Maintaining client relationships by achieving 90%+ retention rate through proactive engagement and support.

To succeed in this role, you'll need:

• 5+ years of Customer Success experience, ideally with mid-size to enterprise accounts, with a proven ability to manage high-value relationships.
• Solid experience in legal tech, understanding the unique needs of law firms and legal teams.
• Proven acumen around planning and managing a smaller book of business, with $10M - $20M in ARR ownership.
• Experience managing large, complex accounts and executing strategic initiatives for client success and growth.
• Strong understanding of SaaS industry dynamics, particularly in legal technology.

Benefits include:

• Competitive Salary & Equity
• 401(k) Program with Employer Matching
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Commuter Benefits
• Autonomous Work Environment
• Office Setup Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In office Perks