Description
We are looking for an Account Executive to join the Service Cloud team and help drive growth for one of Salesforce's fastest-growing products.
You will cover the full Service Cloud platform - spanning Contact Centre, ITSM, and HR Service - with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service.
Responsibilities:
- Build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities
- Uncover customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses, and identify compelling value propositions
- Align and engage account teams and partner ecosystems to support deal progression and long-term customer success
Requirements:
- Demonstrated success in quota-carrying, technology solution-based direct sales
- Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
- Solutioning: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack , including customer service, ITSM, and HR service capabilities
- Customer Communication: Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack, Google Slides, and Zoom
- Resource Application: Experience driving results by leveraging available resources, tools, and internal teams effectively
- Strong interpersonal and communication skills
- Familiarity with sales methodologies (e.g. MEDDIC, Challenger, Command of the Message)
- Experience developing business cases and service requirements, and building strategic partnerships
- Ability to work effectively in a fast-paced, high-growth environment
- Consistent track record of meeting or exceeding quota
- Experience collaborating across multiple internal teams and aligning resources to account objectives
Benefits:
- Unleash Your Potential: Our benefits and resources support you to find balance and be your best