Description
We are looking for an experienced Technical Account Manager (TAM) to act as a trusted advisor and partner to our customers, ensuring they maximize value from our solutions while maintaining high satisfaction and retention.
The TAM plays a crucial role in driving adoption, identifying growth opportunities, and aligning our technology with customers' business goals. They provide guidance, best practices, and insights to help customers achieve their business objectives through the effective use of our platform.
Key responsibilities include:
- Developing and maintaining strong, long-term relationships with customers
- Driving customer success by helping customers understand and effectively utilize the platform's capabilities
- Developing and executing strategic account plans that align with customers' goals
- Acting as the voice of the customer, collaborating with product and engineering teams to relay feedback, suggest improvements, and influence the development of new features based on customer needs
- Leading the onboarding process for new customers, delivering high-level training to ensure customers quickly become proficient and comfortable with the platform
- Regularly monitoring customer health metrics, developing customer success plans, and providing data-driven insights and reports to customers and internal stakeholders
The ideal candidate will have a bachelor's degree in business, Information Technology, or a related field, or equivalent practical experience. They will also have 5+ years of experience in a technical account management, customer success, or similar role within the technology industry, preferably with SaaS solutions.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $175,000/yr to $200,000/yr.