Enterprise Technical Account Manager

At Keywords Studios, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing, we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

As an Enterprise Technical Account Manager, you will be instrumental in driving the expansion of Keywords Studios Player Engagement Services working with some of the largest Enterprise Game companies in the world.

Key Responsibilities and Activities:

• Build and Execute Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities including working closely with product and customer success teams to expand product adoption.

• Act as the single point of contact for customer health including owning overall account strategy, legal & billing discussions, and increasing overall customer usage of Helpshift platform and services.

• Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals.

• Receive & Respond to customer RFI / RFP’s.

• Use existing networks working within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services.

Core Competences:

• Strong Team Player + high EQ

• Customer Obsessed

• Strong Critical Thinking skills.

• Commercial & Business creativity

• Process Driven & Execution Oriented

• Data Driven Mentality

• Ability to work through Ambiguity

Requirements:

• 5-7+ years of Account Management experience supporting Game Industry Customers.

• Experience engaging with Game Publishers at the highest levels of the organization (CxO, Studio Head, SVP, VP, etc)

• Experience managing and growing an existing book of business in excess of $20M+ ACV

• Existing experience selling to or working within the Player Engagement ecosystem.

• High attention to detail and ability to deliver as a ‘trusted advisor’ for our customers.

• Superb written and verbal communication skills

• Willingness to travel as required.

• Must be self-motivated and able to operate in a remote environment