Customer Service Advisor

We are seeking a Customer Service Advisor to join our team at Polestar. As a Customer Service Advisor, you will be responsible for managing customer requests and technical issues through various channels, ensuring high-quality service, adhering to operational standards, and achieving Customer Satisfaction (C-SAT) and Service Level Agreement (SLA) targets.

Key Responsibilities:

• Provide front-line customer support through Polestar channels
• Manage customer issues/service network with a focus on C-SAT and SLA (calls, chats, case management)
• Remotely manage technical and software issues according to global guidelines from Polestar
• Provide technical support for roadside assistance for customers and service network
• Coordinate with the service network to resolve customer issues
• Support technical training for the service network
• Manage business opportunities
• Perform back-office activities, such as creating purchase orders for invoicing, recall activities, and contracts
• Contribute to continuous process improvement

Requirements:

• Bachelor's degree (nice to have)
• Valid driving license
• Fluent Italian (written and spoken); B2 English
• Strong customer orientation and results focus
• Ability to work towards objectives
• Technical problem-solving attitude
• Excellent communication and coordination skills

Joining and Duration:

• We apply a continuous selection process, and the position will remain open until filled
• The contract has an initial duration of 12 months with the intention of hiring

About Polestar:

• We are aware that change is necessary
• We know that each of us can contribute to this change
• Our commitment to becoming climate-neutral by 2040 is fundamental, as is being inclusive, diverse, and innovative
• Together, we are creating, collaborating, and experimenting to launch a new era of sustainable mobility
• We are a performance-driven brand, determined to improve the society in which we live

If you recognize yourself in this description, apply now to join the Polestar family!