Description
We're seeking a Business Operations Manager, Post-Sales to support our post-sales team in driving commercial success, collaboration, and productivity across all GTM teams. As a key member of our Operations function, you will be responsible for driving operational excellence of the post-sales organization, working closely with customer-facing teams to own initiatives that accelerate customer value from ideation to execution.
Key responsibilities include acting as a thought partner to post-sales teams and adjacent GTM leaders to uncover insights into the performance of the business, develop recommendations, and implement programs to enhance our post-sales functions. You will also lead strategic analyses to identify trends, gaps, and opportunities for process optimization, and design, build, and manage a model that guides resource allocation globally by vertical.
In addition, you will partner with GTM Leadership to define vertical-specific coverage models and high-impact activities across the customer lifecycle, linked to revenue outcomes. You will monitor and report on vertical performance, drive risk & upsell forecasting, and provide actionable recommendations and process improvements to manage at-risk accounts.
You will ensure data cleanliness and accuracy within the GTM tech stack, support the post-sales teams' operating cadence and business processes, and serve as the connective tissue between post-sales and the rest of the GTM organization.
Requirements include 5+ years of progressive experience in revenue/customer success/technical solutions strategy and operations or equivalent role at a high-growth SaaS company. Excellent first-principles thinking skills, strong analytical skills, and the ability to thoughtfully structure analyses, answer key business questions, and drive decision-making are essential.
Additionally, you should have experience in fast-paced environments and be comfortable working both as part of a team and independently. You should be able to prioritize workload and manage multiple concurrent projects, and have strong verbal and written communication skills, with the ability to work effectively with cross-functional teams.
Preferred qualifications include experience building Salesforce reports and dashboards, knowledge of how SFDC applications integrate with each other, and the ability to enable team on SFDC best practices and related tools. Familiarity with related GTM systems (Salesforce, Hubspot, Gong, Outreach, Apollo, Clay, etc.) is also desirable.