Network Operations Center (NOC) Technician III

We are seeking a Network Operations Center (NOC) Technician III to join our team at Scott AFB, IL. The successful candidate will provide 24/7 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support for the Defense Information Systems Agency (DISA)-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

Primary Responsibilities:

• Create and update tickets utilizing Remedy.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Perform incident correlation and fault analysis, including proactively analyzing alarms, providing detailed analyses leading to resolution of alarm conditions, identifying fault conditions and their impacts, isolating root causes, and coordinating correction of fault situations.
• Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location of incidents.
• Provide support for fault isolation, diagnosis, and troubleshooting utilizing procedures to isolate where the fault occurs.
• Identify failed network elements, such as systems, hardware, software, circuits, or facilities.
• Conduct activities including testing, fault troubleshooting, fault localization, fault logging, and assignment.
• Correct/replace faulty network elements, coordinating with other service providers as necessary.
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Restore networks and service to full operation, coordinating with other service providers as necessary to track service restoration and meet the DISN SLA and customer-negotiated SLAs.
• Identify failures that are attributable to different causes and impacts.
• Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
• Reroute routine circuits within 24 hours of notification and document reroute in the configuration management database (CMDB).
• Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in the ticket.
• Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods.
• Work directly with Shift lead and O&M leadership for guidance.
• Evaluate and provide feedback for training, standard operating procedures, and tools.
• Assist in training Network controllers within O&M.
• Effectively communicate with the O&M team and the customer.
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
• Demonstrate proficiency of several functions within the DISN, including routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Basic Qualifications:

• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.
• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.

Preferred Qualifications:

• Tech control facility or cyber transport experience.
• Circuit actions and vendor experience.
• IP architecture experience.
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite, i.e., Outlook, Excel, Word, Access, PowerPoint, TEAMs.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Any additional certifications, including: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program.

Required Education and Experience:

• High school and 3-5 years of experience.

Pay Range:

$50,700.00 - $91,650.00