Description
We are seeking a Network Support Analyst to join our Enterprise SATCOM Gateway Services (ESGS) Operations Support Cell team, supporting the Defense Information Systems Agency (DISA) and its Global Operations Center (DGOC).
The successful candidate will assist with network support duties, including:
- Creating and updating tickets in DISA ticketing applications to track and resolve customer problems related to network communications.
- Monitoring network events and element management failures in real-time, 24/7/365.
- Performing IP network support, including configuring routers, switches, firewalls, and voice equipment.
- Supporting IP satellite modems, including configuration and issuing option/boot/RSP files.
- Remotely accessing and de-accessing customers into IP/SATCOM networks.
- Troubleshooting and resolving SATCOM and IP network issues with DoD SATCOM Gateway facilities and deployed operators.
- Verifying equipment operates in the baseline configuration.
- Providing global equipment configurations at DoD SATCOM Gateways remotely.
The ideal candidate will have:
- DoD-8570 IAT Level 2 baseline certification (Security+, CE, or equivalent).
- Experience working in a 24/7 operations environment.
- Moderate experience with SAA/GAAs, MILSATCOM encryption devices, and Satellite Communications (SATCOM) architecture.
- An active Secret security clearance.
- Ability to manage IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs.
A high school diploma and 2-4 years of experience are required.
The pay range for this position is $48,100.00 - $86,950.00.