Description
We are seeking a Network Operations Center (NOC) Technician II to support the Defense Information Systems Agency (DISA)-provided Global Information Grid (GIG) capabilities and services in the 24x7 DISA Global Operations Center (DGOC).
The successful candidate will be responsible for assisting with the following duties:
- Create, update, and monitor incident tickets using ServiceNow/ITSM, providing timely situational awareness to leadership and affected communities, and communicating effectively with the O&M team and customers.
- Monitor network events and element management failures 24/7/365, proactively analyzing alarms, correlating fault information, identifying impacts, isolating root causes, and coordinating fault corrections.
- Notify relevant contacts based on network incidents and coordinate with other service providers to track and restore service, providing global situational awareness support and updates on outages.
- Restore networks and services to full operation, ensuring compliance with SLAs, verifying service restoration for customer-initiated tickets, and providing 24/7/365 sustainment support for outages and service degradation.
- Demonstrate proficiency in DISN functions (routers, switches, crypto devices, etc.), record and track escalated incident tickets, and work directly with Shift Leads and O&M leadership for guidance.
Basic Qualifications:
- Certification: Required DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.
- Availability: Ability to work in a 24/7 operational environment.
- Experience: Demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management.
- Expertise: Proficiency in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
- Network Knowledge: General understanding of network topologies, including both transport and IP.
- Security Clearance: Active Secret security clearance.
Preferred Qualifications:
- Experience in a tech control facility or cyber transport operations.
- Familiarity with circuit actions and vendor management.
- Knowledge of IP architecture.
- Experience in a Telco NOC or with inside or outside plant operations.
- Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
- Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
- Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.
Required Experience:
- High school and 1-3 years of experience.
Pay Range:
$40,300.00 - $72,850.00