Description
We are seeking a Network Operations Center (NOC) Technician III to join our team at Scott AFB, IL. The successful candidate will provide 24x7 support for the DISA-provided GIG capabilities and services in the DISA Global Operations Center (DGOC).
Primary Responsibilities:
- Create and update tickets using Remedy
- Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools
- Perform incident correlation and fault analysis, including proactive analysis of alarms, detailed analysis leading to resolution of alarm conditions, identifying fault conditions and their impacts, isolating root causes, and coordinating correction of fault situations
- Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location of incidents
- Provide support for fault isolation, diagnosis, and troubleshooting using procedures to isolate where the fault occurs
- Identify failed network elements, including systems, hardware, software, circuits, or facilities
- Correct or replace faulty network elements, coordinating with other service providers as necessary
- Verify that service has been restored upon resolution of all customer-initiated tickets
- Restore networks and services to full operation, coordinating with other service providers as necessary to track service restoration and meet the DISN SLA and customer-negotiated SLAs
- Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods
- Work directly with Shift lead and O&M leadership for guidance
- Evaluate and provide feedback for training, standard operating procedures, and tools
- Assist in training Network controllers within O&M
- Effectively communicate with the O&M team and the customer
- Provide technical advice and insight to peers and customers to assist in resolution of complex issues
Basic Qualifications:
- DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date
- Ability to work in a 24/7 operation
- Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management
- Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching
- General understanding of network topologies, both transport and IP
- Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance
Preferred Qualifications:
- Tech control facility or cyber transport experience
- Circuit actions and vendor experience
- IP architecture experience
- Telco NOC, inside or outside plant experience
- Experience with MS Office suite, i.e., Outlook, Excel, Word, Access, PowerPoint, TEAMs
- Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management
- Any additional certifications, including: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program
Required Education and Experience:
- High school and 2-4 years of experience
Pay Range:
$48,100.00 - $86,950.00