Description
We are seeking a Defence Red Switch Network (DRSN) Support Technician III to join our team at Scott AFB, IL. This role directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).
The successful candidate will be responsible for performing, training team, and developing processes for various duties, including:
- Creating, updating, and resolving unclear problems and issues using the Service Now platform
- Notifying necessary points of contact based on essential or heightened awareness networks, circuits, or location incidents
- Executing network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks
- Working directly with customers, UC stakeholders, and leaders internal and external to the organisation to ensure maximum network availability
- Proactively monitoring network alarms across platform-specific network management tools
- Providing timely situational awareness to leadership and the impacted community
- Recording, assessing, tracking, and monitoring incident tickets escalated to operational infrastructure
- Utilising incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions
- Performing configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions
- Assessing, identifying, and recommending resolutions to various network incidents and/or configuration deficiencies
- Developing and/or recommending solutions and processes pertaining to UC and DRSN operations
The minimum qualifications for this role include:
- Holding a DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent)
- Being able to work in a 24x7 shift work environment
- Having an active DoD Top Secret security clearance
- Possessing a general understanding of both voice infrastructure and IP network topologies
The desired qualifications for this role include:
- Tech control facility or cyber transport experience
- Circuit actions experience
- Experience with MS Office suite
- Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
- Knowledge in one or more of the following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core
This role typically requires a high school diploma or equivalent and 2-4 years of prior relevant experience.
The anticipated salary range for this role is $65,000 - $75,000.