Description
We're looking for an experienced Credit Operations Analyst to join our industry-leading global credit operations team. As a Credit Operations Analyst, you will execute operational processes and scale programs while devising growth-friendly solutions that reduce Stripe's credit risk.
The Risk Operations team is responsible for ensuring that exposure is minimized while facilitating company growth. We work closely with merchants from successful venture-backed startups to well-established institutions, completing in-depth credit reviews and investigating and actioning/triaging escalations across multiple channels.
Responsibilities: Work with merchants from successful venture-backed startups to well-established institutions Complete in-depth credit reviews on merchants throughout their life cycle to identify credit concerns Investigate and action/triage escalations across multiple channels while providing accurate and timely responses Own various operational processes that the team performs such as credit reviews and handling urgent risk-related escalations whilst upholding a strong commitment to process excellence and clear documentation Identify risk factors & trends and further report said trends to the wider risk team Utilize analytics to optimize strategies which can be enforced across the portfolio Maintain regular communication with cross-functional stakeholders Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements Lead team work streams related to credit decisioning & accuracy, providing updates in team and org-wide business reviews.
Requirements: 4+ years relevant experience with a solid understanding of general commercial credit principles 1+ years of experience leading risk-related projects or initiatives working closely with cross-functional stakeholders Experience using data to propose creative solutions to both tactical and strategic problems Creativity, a team-focused mentality, and effective problem-solving skills The ability and desire to question the status quo The ability to approach challenges from a user perspective while being pragmatic and solutions-oriented Deep empathy for entrepreneurs running a business and are motivated to solve problems to empower them