Data Analyst

We're looking for a Data Analyst to join our Payments Health Operations team in Mexico City. As a Data Analyst, you will be responsible for monitoring and maintaining payments performance for Stripe's largest users. This includes triaging, investigating, and responding to detected regressions in authentication and cost rates, providing in-depth analysis of performance degradations, answering queries from our product support and technical account management team, and engaging with users and other teams at Stripe to help ensure our users are maximizing their acceptance rates, and minimizing their costs and fraud.

Responsibilities:

• Monitor authorization rates and performance for large users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks.
• Analyze cost checkers to ensure our cost models accuracy.
• Respond to performance inquiries from technical account managers, product support teams, and other internal Stripe teams.
• Interface with Stripe's financial partners across the world to communicate operational breakages and help drive resolutions.
• Provide fast, accurate responses to complex support inquiries from partners.
• Partner with internal and external teams to validate the accuracy of Stripe's financial data.
• Introduce data and process efficiencies to meet the scale and speed of Stripe.
• Identify and automate inefficient operational processes to reduce manual workloads.

Requirements:

• At least 1 year experience in a technical role, with experience in writing SQL queries to query relational databases.
• Experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges.
• Strong analytical skills to investigate, prioritize, and identify the root cause of issues.
• Experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders.
• Comfortable operating independently and thriving in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines.
• Experience identifying and triaging technical issues.
• Demonstrated track record of process improvement and proactive problem-solving.
• Excellent written and verbal communication skills in both English and Spanish.