Helpdesk Team Leader Nights (TfL M&E Contract)

Nights position 4 on 4 off: 19:00 - 07:00 on a 24/7 Helpdesk for the TfL M&E contract.

To oversee the day-to-day running of the TfL M&E Helpdesk, ensuring the team has the necessary support and services to deliver its key objectives.

Key duties and accountabilities include:

• Support the helpdesk manager by providing effective team supervision and leadership qualities while maintaining aspects of the department's hard and soft facilities services.
• Lead, communicate, and promote a strong work ethic within the team to maintain service delivery standards and business relationships.
• Maintain a high exemplary profile of the team, promoting a culture of continuous improvement and excellent service delivery.
• Logging service requests by telephone and email, including ensuring compliance with statutory and company procedures across all functions.
• Follow direction from management for any additional duties required.
• Ensure the helpdesk is managed and maintained according to team rotas.
• Check mailbox for any urgent or important email for TL's attention.
• Undertake any other ad-hoc duties which reasonably fall within the remit of your role.