Description
Snyk is hiring a Senior Customer Growth Manager to scale our post-sale growth engine. You will help customers realise value faster, discover new use cases, and get more from Snyk as their needs evolve.
This is not a traditional customer marketing role. You will turn customer insights and product signals into personalised, AI-powered growth experiences that deliver the right value at the right moment, and you will own the results in adoption, consumption, and expansion pipeline.
You will join the Customer Marketing and Advocacy Team, which builds programmes that deepen customer relationships and fuel sustainable growth after the sale. We are a hands-on team with real ownership and autonomy.
Responsibilities:
- Drive customer expansion by building data-driven, account-based growth programmes that identify high-opportunity segments, uncover whitespace and new use cases, and generate qualified upsell and cross-sell opportunities.
- Partner with Customer Success and Sales to turn customer engagement into measurable pipeline and revenue impact.
- Use product telemetry, customer insights, and behavioural signals to build personalised growth journeys that accelerate time to value, deepen platform utilisation, and surface new capabilities.
- Design and orchestrate programmes across email, in-app experiences, webinars, workshops, and targeted high-touch engagements, delivering the right experience at the right moment.
- Build the processes, playbooks, and cross-functional operating rhythms that connect customer behaviour to new use cases, consumption, qualified expansion pipeline, and revenue outcomes.
- Build practical AI workflows and agents that identify growth opportunities, personalise customer experiences, and streamline execution, so impact scales without scaling manual effort.
- Run experiments continuously, measure what works, and scale the motions that deliver results.
- Help shape a modern, AI-forward customer growth function by challenging traditional post-sale motions and building repeatable programmes that last.
Requirements:
- 5+ years of experience in customer growth, customer success lifecycle marketing, customer marketing, customer-led growth, GTM strategy, or customer expansion within B2B SaaS.
- A track record of building programmes that generate measurable consumption, expansion pipeline, or revenue impact.
- Experience with usage-based, consumption-based, or hybrid SaaS business models.
- Strong analytical skills and the ability to turn product and customer data into actionable growth strategies.
- Experience building programmes from the ground up, testing ideas quickly, and scaling the motions that work.
- Commercial instincts and confidence partnering with Sales, Customer Success, Product, and GTM Operations.
- Hands-on curiosity about AI: you actively experiment with AI tools, build practical workflows, and look for ways to improve how work gets done.
- The ability to move between strategic planning and hands-on execution, with strong judgement, customer empathy, and technical curiosity.