Counter Manager-Designated Beauty Advisor- Charlotte Tilbury-Holt Renfrew Ogilvy

The Counter Manager-Designated Beauty Advisor is responsible for developing deep relationships with customers to increase sales, service, and loyalty. This role is commission-based and requires achieving personal sales and brand volume targets.

Responsibilities:

• Deliver extraordinary service to all customers
• Exceed sales and service personal goals and targets
• Exceed sales and service brand goals and targets
• Build a loyal personal client base
• Share expert product knowledge with the store selling team
• Maintain relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying marketing opportunities and communicating suggestions to store management
• Attend educational sessions to improve product knowledge and skills
• Perform floor recovery, visual merchandising, and sales support tasks
• Communicate with personal clients through various methods
• Resolve customer service issues and partner with selling management

Ideal Candidate:

• High school diploma
• Proven ability to exceed sales targets
• Collaborative and able to work in a fast-paced environment
• Flexible work schedule
• Minimum of two or more years' experience in a commission-based sales environment
• Prior retail sales experience in a luxury environment preferred

Measures of Success:

• Contribution to financial objectives
• Individual objectives linked to department goals
• Feedback from internal and external clients