Description
As a Product Operations Associate on the Air Defence team, your mission is to maintain the health of our deployed Air Defence technology. You will be responsible for identifying, triaging, escalating and managing resolution of all incidents across our deployed fleet of systems.
You should have an aptitude for debugging and an appetite for real-time response, rapid resolution and root-causing complex issues on electromechanical systems. If you are passionate about ground-breaking technology, contributing to the national security mission, interacting alongside professionals that span a wide-range of disciplines, and providing best-in-class product operations oversight, Anduril is interested in speaking with you.
Your duties will include sustaining Anduril's Air Defence deployments by combining an understanding of our customers' missions with deep knowledge of our products and integrations. You will also triage, diagnose and conduct root cause analysis of product incidents; drive post-mortem actions including providing status visibility through resolution.
Additionally, you will collect, organise and analyse system failure data to define trends, drive proactive sustainment processes and support resource allocation. You will consistently assess and ratchet up the quality of the fleet's observability and telemetry in partnership with product teams.
You will communicate and coordinate technical and non-technical efforts across multiple business, engineering and sustainment functions, influencing decision making and driving action to maximise capability availability for end users.
You will support Anduril's global customers through proactive communications and detail-oriented execution. You will perform maintenance on Anduril hardware through use of Linux command line function.