Customer Service & Operations Internship

Are you passionate about revolutionising the electric vehicle industry and providing exceptional customer service? Do you share our mission of sustainability for society? As a Customer Service & Operations Intern, you will support the Operations & Customer Service team in their daily activities, contributing to order management, customer requests, and process improvement.

Responsibilities:

• Provide front-line customer support through Polestar channels under the supervision of the responsible manager
• Manage customer cases, with particular attention to C-SAT and SLA (response and resolution times)
• Collaborate in the remote management of technical and software issues according to Polestar guidelines
• Support the activity of shipping welcome packs and related reporting

Operations:

• Support all activities related to the delivery of new/used vehicles, including (but not limited to) registrations, property transfers, and presentations of supplementary declarations to competent authorities
• Support the planning and monitoring of logistics activities related to vehicle transportation and delivery
• Assist in the management of the internal vehicle fleet, including bodywork interventions and auditing activities
• Communicate with suppliers, logistics partners, and internal teams to ensure timely and qualitative standards are met
• Analyze operational data and support the preparation of presentations and internal documentation

Competences and requirements:

• Bachelor's degree or recent graduate
• Strong customer orientation and results-driven approach
• Interest in the automotive world
• Fluent Italian (written and spoken); B2 English
• Valid driving license (nice to have)
• Excellent communication skills

Entry and duration:

• We apply a continuous selection process, and the position will remain open until filled
• The contract has an initial duration of 6 months with the possibility of renewal
• The offer is open to both curricular and extracurricular interns

People at Polestar:

• We are aware that change is necessary
• We also know that each of us can contribute to this change
• Our commitment to becoming climate-neutral by 2040 is fundamental, as is being inclusive, diverse, and innovative
• Together, we are creating, collaborating, and experimenting to launch a new era of sustainable mobility
• We are a performance-driven brand, determined to improve the society in which we live
• Do you recognize yourself in this description?
• If you're interested in joining the Polestar family, don't wait – submit your application!