Description
We are seeking a highly motivated Operational Services Sales Specialist to drive growth through consultative sales of high-value IT services. In this role, you will help customers improve operational performance, reduce risk, optimize technology investments, and accelerate business outcomes through managed services, lifecycle services, operational support solutions, and software-enabled operational capabilities.
Working closely with account teams and technical specialists, you will identify opportunities, build trusted customer relationships, and lead services sales engagements from discovery to contract closure. Understanding of IT operations, automation, and enterprise software, and how these support improved business outcomes, is highly valued. Experience or interest in software-driven operational platforms and cloud operations is an advantage.
Key Responsibilities
- Develop and manage a pipeline of new and existing services opportunities within assigned accounts and territories.
- Drive new business growth through consultative selling of operational services, managed services, lifecycle services, and recurring services engagements.
- Engage with customer stakeholders and build trusted relationships with business and IT decision-makers, including executives, to understand business challenges, operational priorities, and transformation goals.
- Work closely with account teams to identify, qualify, and pursue strategic opportunities.
- Identify opportunities where operations management, software, automation, and services can together address customer challenges and improve operational outcomes.
- Position software-enabled operational solutions and associated services to help customers increase operational efficiency, visibility, automation, and business agility.
- Maintain close alignment with pre-sales, solution architects, and delivery teams throughout the sales cycle.
- Conduct regular customer onsite engagements to strengthen stakeholder alignment and uncover new opportunities.
- Support customer success planning to drive long-term adoption, retention, and growth.
- Maintain accurate forecasting and opportunity management within CRM systems.
Qualifications
- Bachelor's degree or equivalent experience.
- 8-12 years of advanced B2B sales experience.
- Proven track record of achieving or exceeding sales targets.
- Deep understanding and experience in selling operational services, professional services, support services, lifecycle services, managed services, and other high-value service solutions.
- Strong consultative selling, business development, negotiation, and relationship management skills.
- Ability to engage confidently with senior business and IT leaders.
- Excellent presentation, communication, and customer engagement skills.
- Understanding of IT operations management, including how organizations manage, monitor, automate, secure, and optimize their IT environments.
- Knowledge of enterprise software and software-enabled services, and how software, automation and services improve business outcomes. Experience with operational management platforms and solutions such as HPE OpsRamp, Morpheus, or similar technologies is an advantage.
Desired Attributes
- Consultative and value-driven sales approach.
- Strong business acumen and commercial mindset.
- Ability to navigate complex customer environments and multiple stakeholders.
- Passion for helping customers improve operations and achieve measurable business outcomes.
- Self-motivated, collaborative, and results-oriented.
What We Can Offer You:
- Health & Wellbeing: comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.
- Personal & Professional Development: specific programs catered to helping you reach any career goals you have.
- Unconditional Inclusion: we are unconditionally inclusive in the way we work and celebrate individual uniqueness.