Description
Mastercard is seeking a Manager, Specialist Sales, Digital Payments to drive the adoption and expansion of digital payment solutions across North West & Francophone Africa (NWFA) Cluster.
The successful candidate will work closely with the Account Management Team and partner with cross-functional teams across NWFA to articulate product value, influence stakeholders, and accelerate client readiness for implementation.
Responsibilities:
- Product Adoption & Implementation Enablement: Drive the adoption and enablement of Tokenization and Authentication solutions by articulating value propositions, influencing stakeholders, and accelerating client readiness for implementation.
- Client Inquiry & Product Expertise: Serve as a key contact for internal and external inquiries on product rules, implementation, and technical topics.
- Cross-functional & Regional Coordination: Collaborate with NWFA teams to align on product rollout and expansion, issue resolution, and policy updates.
- Adoption & Customer Experience Improvement: Support initiatives to increase adoption and usage of Tokenization and Authentication solutions in NWFA.
- Product Feedback & Market Insights: Collect and analyze client and market feedback related to product usability and implementation.
Requirements:
- Experience in payments, fintech, or financial services (Issuer, Acquirer, PSP, or Card network experience preferred).
- Strong understanding of payment processing flows, tokenization architecture, and authentication solutions.
- Ability to interpret technical documentation, product specifications, and rules accurately.
- Strong analytical and problem-solving skills.
- Experience working in cross-functional and matrix organizations.
- Business-level proficiency in English for regional collaboration.