Description
Job Posting
Account Director, Retail
Location
San Francisco
Employment Type
Full time
Department
Compensation
- $232K – $350K • Offers Equity • Multiple ranges
The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend to fuel your professional growth
- Daily meals in our offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
More details about our benefits are available to candidates during the hiring process.
This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.
About the team
OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this.
In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.
About the role
As an Account Director focused on Retail, you will own executive-level relationships with leading retail organizations, including global brands, e-commerce platforms, and consumer goods companies. You’ll help these companies safely and effectively deploy OpenAI’s technology to transform customer experience, optimize supply chains, enhance merchandising strategies, and personalize consumer engagement.
This role blends market literacy, technical depth, business acumen, and relationship-driven enterprise sales. You will collaborate closely with researchers, engineers, and retail-focused solution strategists to design secure, compliant, and high-impact AI deployments.
This role is based in San Francisco. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.
In this role, you’ll:
- Manage a focused portfolio of retail accounts, developing and executing on long-term strategic account plans
- Lead complex, multi-stakeholder sales cycles spanning merchandising, operations, marketing, and commercial functions
- Partner with solutions and research engineering to design pilots that demonstrate measurable business and customer impact
- Collaborate with compliance, privacy, and security teams to ensure responsible deployment of AI in regulated environments
- Own a revenue and consumption target; manage forecasts and pipeline reporting
- Monitor industry and regulatory trends (e.g., FTC, consumer protection, etc.) to guide customer and product strategy
- Represent OpenAI at industry conferences and thought-leadership events (e.g., NRF, Shoptalk)
- Partner cross-functionally with marketing, partnerships, and communications to build the Retail go-to-market motion
We’re seeking someone with experience including:
- 14+ years selling complex enterprise software or platform-as-a-service solutions
- 4+ years selling to retail or consumer goods customers
- Experience managing C-suite relationships across merchandising, IT, marketing, and commercial teams
- Strong understanding of retail and consumer goods workflows (e.g., inventory management, customer analytics, e-commerce operations, marketing campaigns)
- Demonstrated ability to design and execute complex deal and partnership strategies
You might thrive in this role if you:
- Are customer-centric and can translate complex market and business needs into transformative AI solutions
- Are passionate about advancing consumer experiences through the safe and ethical use of AI
- Are a builder who enjoys designing scalable systems and repeatable sales motions from the ground up
- Are a strategist who anticipates industry shifts and guides enterprise customers through them
- Are energized by ambiguity and motivated to create structure and clarity across complex, cross-functional engagements
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve this, we are committed to advancing the state of the art in AI safety and developing new technologies that can help us better understand and mitigate the risks associated with AI.