Remote Virtual Assistant - Client success

Remote Virtual Assistant - Client success at AI Acquisition

About the Role

We are seeking a high-level Executive Assistant to support our Customer Success operations. In this role, you will manage, triage, and refine all Slack communications between clients, executives, and internal teams; oversee all inbound/outbound messages; and create, edit, or rewrite messages as needed to ensure clarity, professionalism, and alignment with our brand standards.

Key Responsibilities

• Manage, triage, and proofread and refine messages on Slack, ensuring accuracy, professionalism, and clarity before sending to clients.
• Act as a communication bridge between executives, clients, and internal departments.
• Ensure follow-ups are completed promptly and nothing slips through the cracks.
• Draft, polish, and send messages on behalf of CS leadership when needed.
• Organize tasks, reminders, and action items for relevant teams.
• Escalate urgent client concerns to the appropriate owner.
• Maintain communication standards, tone guidelines, and best practices.
• Support ad hoc administrative tasks and Customer Success projects.

Requirements

• Proven experience as an Executive Assistant or Senior EA in high-growth tech environments.
• High proficiency in Slack and modern collaboration tools.
• Perfect written English and strong communication logic.
• High EQ & IQ with exceptional judgment and situational awareness.
• Strong organizational skills with a proactive, ownership-driven mindset.
• Ability to operate with discretion, accuracy, and high responsiveness.
• Experience in Customer Success, client communication, or operations is a strong plus.
• Familiarity with fast-paced tech, SaaS, or AI environments is beneficial.

Why Join Us

• Remote flexibility – work from any location with reliable connectivity.
• High-impact exposure – work directly with senior leadership and core operational teams.
• Professional growth – develop advanced skills in executive support, communication management, and AI-enabled operational workflows.
• Innovative environment – join a fast-growing company built on speed, performance, and excellence.

Benefits

• Competitive full-time compensation
• 100% remote work environment
• High-impact role influencing mission-critical customer communications
• Opportunities for advancement as the company continues to scale