Business Development Associate, Da Nang

Join HSBC and fulfil your potential in a career that will help you stand out. As a Business Development Associate, you will provide critical support to the sales team to achieve sales excellence, manage dealership incentives, and generate trends and analysis to improve overall efficiency and productivity.

In this role, you will:

• Provide critical support to the sales team to achieve sales excellence
• Process post-application and sales process with internal stakeholders to facilitate smooth delivery of customer service and sales
• Manage all dealership incentives in a timely manner
• Manage the reporting elements and generate trends/analysis/key statistics/reports/data to help improve overall efficiency, productivity, and effectiveness of Mobile Sales

You will also provide excellent customer services, including:

• Providing support to the RBWM business by actively and reactively assisting customers for account enquiries and ongoing account maintenance
• Providing assistance to the Sales team on SNAG (ie: investigation) items and support sale team in the fulfillment of the sales/customer needs
• Acting as Customer interface with Service Delivery

Operational Excellence:

• Assist line managers to highlight process deficiencies and recommendations
• Contribute by active participation to identify work improvement to automate, centralize, migrate to ensure high efficiency in servicing customers
• Eliminate non-value-added work without increasing risk to bank

Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:

• Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines
• Ensuring strict compliance with government banking regulations
• Timely implementing internal and external audit points together with any issues raised by external regulators
• Stay vigilant and identify operational risks based on people, process, systems, and external arising from fraud, unauthorized activities, error, omission, inefficiency, system failure, and external events
• Report to line manager for assessing the impact and likelihood of risk materializing and vulnerability

Qualifications & Experience:

• Min diploma holder with 1 year work experience in relevant field
• Independent worker with the ability to multi-task, work under pressure, and meet tight deadlines
• Good time management
• Excellent customer service orientation
• Good communication skills
• Strong capacity to handle details and workflow processes efficiently and effectively
• Strong competency in Microsoft Office (esp word and Xcel)
• Fluent in Vietnamese. Having bilingual capability (English/Mandarin) will have an added advantage

Opening up a world of opportunity' http://www.hsbc.com/careers About HSBC Vietnam: https://www.about.hsbc.com.vn/vi-vn