AV Builds and Operations

Join the Audio Visual team at Stripe, responsible for delivering best-in-class collaboration experiences. As an AV Builds and Operations professional, you will research and develop new AV experiences and standards, produce and operate events, and manage projects ranging from office builds to technology rollouts.

Responsibilities:

• Research and develop AV technology standards across our offices
• Serve as the highest point of escalation internally for AV issues and incidents of varying complexity and criticality
• Maintain best-in-class in-office collaboration support through cross-functional communication and partnership
• Contribute directly to the upleveling and maturation of our services and process, keeping in mind scalability, efficiency, and organization
• Work directly on and support when needed the production and operation of our highest-tiered internal events, such as our Company All Hands
• Ensure the AV experience at Stripe is equitable and consistent across the globe by leveraging remote-managed technologies
• Own and manage the design, procurement, installation, and sign-off of new office builds and retrofits
• Develop run books and document processes to ensure repeat success for operational support teams and fellow Stripes

Requirements:

• 5+ years of relevant experience in an enterprise environment scaling build and deployment processes
• Prior experience delivering, developing, and writing complex technical solutions
• High-level knowledge of AV hardware & software infrastructures
• Working consistently and effectively to collaborate within a global team
• Strong understanding of streaming and event production workflows and the necessary protocols
• Ability to design and support high-complexity production spaces as well as standardized conference room systems
• Experience with managing multiple vendors globally to ensure multiple overlapping projects are delivered on time
• Strong problem-solving skills using a solution-oriented mindset and able to drive issues to resolution
• Experience being a catalyst for positive change in a global organization
• Experience empowering the team and leading with empathy and integrity
• Precise communication skills, both written and verbal

Preferred Qualifications:

• CTS and/or CTS-D certification
• Q-Sys Level 1+ certification
• Dante levels 1–3 certification
• Experience with QSC and Crestron programming
• Project Management experience
• AV managed services oversight inline with ITIL 4 frameworks