Description
Entrata is seeking a Background Verification Analyst to join their team. The successful candidate will be responsible for accurately executing the manual criminal review process and developing expertise in consumer rights and disputes.
Responsibilities:
- Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients.
- Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.
- Manage and respond to inquiries from clients and consumers via phone and email.
- Provide guidance to clients and consumers on the next steps in the screening process.
- Deliver accurate and timely updates on open tasks to relevant stakeholders.
- Assist peers and co-workers with workload management and problem resolution.
- Participate in ongoing training sessions and team meetings.
Essential Functions:
- Analyze and review background check data with accuracy and efficiency.
- Communicate effectively with clients and consumers regarding screening results and processes.
- Maintain compliance with legal and regulatory guidelines, including FCRA requirements.
- Work within strict deadlines and service-level agreements.
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
- Maintain professional interaction with internal and external stakeholders.
- Ability to work in a fast-paced and high-stress environment.
Minimum Qualifications:
- Strong attention to detail and ability to work in a fast-paced environment.
- Quick adaptability to new processes and procedures.
- Excellent verbal and written communication skills.
- Ability to follow established rules and regulations.
- Professional attitude with the ability to collaborate effectively.
- Capability to manage and de-escalate high-stress conversations over the phone.
- Willingness to learn and accept coaching.
Preferred Qualifications:
- Experience handling sensitive information preferred.
- Previous experience managing difficult conversations and delivering unfavorable decisions preferred.
- Experience in the multi-family housing industry preferred.
- Bachelor’s degree preferred.
Benefits:
- Flexible and transparent culture with remote and hybrid work options.
- Generous vacation time and frequent company recharge days for work-life balance.
- Comprehensive medical, dental, and vision coverage, including fertility benefits.
- HSA/FSA options and employer-paid disability benefits.
- Access to 401(k) or similar retirement plans with employer matching.
- Wellness initiatives promoting physical and mental well-being.