Description
As a Customer Service Analyst Associate, you will provide support via telephone, chat, and email to customers and technicians to ensure tickets are tasked and routed to the correct queues.
Responsibilities:
- Validate work requests for completeness, accuracy, and compliance with established standards
- Verify appropriate work authorization has been obtained by the client and company
- Gather and enter information into databases according to established procedures
- Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out
- Escalate problems or tickets to higher-level management when required
Requirements:
- High school diploma or GED
- 1+ year of related experience
- Top Secret SCI + Polygraph clearance
- Excellent communication and problem-solving skills
- Ability to work on-site in Annapolis Junction, MD
Benefits:
- 401(k) with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities, including paid education and certifications
- Cutting-edge technology to learn from