Customer Funds Reconciliation and Safeguarding Specialist, Luxembourg

We are seeking a Customer Funds Reconciliation and Safeguarding Specialist to operate BBSA's safeguarding controls for customer funds (in fiat and in digital assets) within an EMI and CASP environment. This role is critical to maintaining strong operational discipline, accurate safeguarding calculations, and reliable reporting to management and auditors.

Key Responsibilities:

• Perform daily safeguarding calculations and reconciliations between customer liabilities and safeguarding accounts (wallets) / permitted safeguarding instruments.
• Ensure reconciliations are complete, accurate, and performed within defined timelines, with appropriate sign-offs.
• Identify breaks and anomalies, investigate root causes, coordinate fixes with Operations, Engineering, Finance, and banking partners, and document outcomes.
• Maintain a structured log of exceptions, root causes, and remediation actions.
• Maintain safeguarding policies, procedures, runbooks, and evidence packs; ensure processes are inspection-ready at all times.
• Support internal and external audits and respond to information requests related to safeguarding and reconciliations.
• Work with banking partners and custodians (as applicable) to ensure statement availability, cut-off alignment, and operational robustness.
• Support contingency procedures for operational disruptions affecting safeguarding processes.
• Drive automation and improvement initiatives to reduce manual effort and operational risk in reconciliation workflows.
• Develop operational KPIs and dashboards to monitor safeguarding performance and exceptions.