Description
As a Full-Time L&D Consultant – Category Management at Swiggy Instamart, you will serve as an embedded capability specialist and instructional architect within the Instamart business unit.
Your principal mission is to drastically reduce Time-to-Productivity (TTP) for new hires across Category Manager (CM), Associate Category Manager (ACM), and Buyer roles, while continuously upskilling existing teams on complex commercial topics.
Detailed Responsibilities & Key Deliverables
- Strategic Training Needs Analysis (TNA) & Competency Mapping
- Partner with Category VPs, Senior Category Managers, and HR leadership to map operational skill gaps across distinct verticals.
- Conduct ongoing job-task and competency gap analyses to establish clear proficiency standards.
- Align training objectives directly with key business outcome metrics.
- Curriculum Architecture & Functional Playbook Development
- Design, build, and continuously refine functional learning playbooks, interactive micro-learning modules, and digital reference guides.
- Develop comprehensive training tracks covering core quick-commerce capabilities.
- Facilitation, Onboarding Bootcamps & Coaching
- Design and lead high-touch onboarding bootcamps for new category team members.
- Establish and run "Train-the-Trainer" (TTT) programs.
- Facilitate interactive workshops and real-play negotiation clinics.
- Learning Analytics & Business Impact Assessment
- Deploy Kirkpatrick’s 4-Level Evaluation Model to continuously monitor program effectiveness.
- Maintain data-driven L&D dashboards tracking key performance indicators.
- Execute periodic refresher assessments and cohort-level gap analyses.
Qualifications & Requirements
- Educational Background: Bachelor’s or Master’s degree in Business Administration (MBA), Human Resource Development, Organizational Psychology, or a related discipline.
- Professional Experience: 4 to 8 years of proven experience in Learning & Development, Capability Building, or Functional Training.
- Functional Domain Knowledge: Deep practical understanding of retail merchandising, category management processes, vendor negotiations, assortment strategies, and financial metrics.
- Instructional Methodology: Mastery of adult learning principles, instructional design models, and performance-support tool creation.
- Analytical & Technical Proficiency: Strong ability to interpret business metrics using Excel and BI reporting tools.
- Stakeholder Management: Proven track record of building trust and driving alignment with senior executives and functional leaders.