Description
As a Global Customer Service Engineer, you will combine hands-on field expertise with remote capabilities to install, upgrade, and support Digital Printing Presses, as well as troubleshoot complex technical issues using advanced software tools.
You will lead new product introductions at customer sites, guiding customers on best practices to optimize their production. In addition, you will capture and share knowledge gained from lab work and field experience to continuously improve service excellence.
Key Responsibilities
- Lead installations, upgrades, and production support of digital printing presses onsite and remotely
- Diagnose and resolve complex hardware and software issues both onsite and remotely
- Support New Product Introduction (NPI) activities at customer sites, including implementation and ramp-up
- Guide customers on best practices to optimize production and performance
- Perform root-cause analysis, identify trends, and implement corrective actions
- Collaborate with R&D, Engineering, PL, and Service teams to improve product quality and support readiness
- Capture, document, and share knowledge and field insights to strengthen global service capabilities
- Represent the company professionally in all customer interactions
Required Experience & Qualifications
- B.Sc. in Mechanical / Mechatronics Engineering (or equivalent)
- Experience in technical support, field service, or engineering roles
- Strong troubleshooting skills in complex multidisciplinary systems (HW & SW), including problem-solving and analytical skills
- Ability to read technical drawings and documentation
- Service and customer orientation, good interpersonal communication skills
- Fluent English (written and spoken); additional languages are an advantage
- Experience with advanced tools, data-driven systems, or AI-based solutions is an advantage
Travel You will spend approximately 50% of your time traveling worldwide to support service activities on-site, including extended missions of 2-3 months.