Description
You will be part of EA's Fan Care organization, a team dedicated to helping fans get the most fun from their games by onboarding them, supporting them through issues, and keeping them safe online.
As an Associate Systems Owner, you will manage a dynamic systems portfolio within our Customer Experience organization, leveraging your background in technology and collaboration to build empathetic, player-first support experiences.
Key responsibilities include:
- Partnering with Technology & Services partner teams to deliver full-spectrum solutions
- Building strong, collaborative relationships with stakeholders to ensure stakeholder needs are actively considered
- Exploring data from your systems and stakeholders to formulate and share actionable insights
- Understanding the needs of EA players and fans, applying these insights to formulate system strategies and roadmaps that align with EA's business goals
- Introducing new systems and enhancements, partnering with Management and fellow Systems Owners to ensure predictable, effective delivery
- Prioritizing and managing systems backlogs, keeping development partners and stakeholders updated on priority shifts
- Identifying and mitigating system risks while developing effective contingency plans
The ideal candidate will have 3+ years of experience in Computer Science, Information Systems, Technology Consulting, and/or related disciplines, with a proven ability to partner with IT to transform complex business needs into high-quality Business Requirement Documents (BRDs) and technical specifications.
Additional requirements include:
- 2+ years of experience working with Customer Service tools (CRMs, Admin tools) in Technical or Program Management roles
- 2+ years of experience using Agile methodologies to manage business and technical stakeholder interests with a people-first approach and a bias for action
- Proficiency in managing ambiguity through analytical thinking and decisive communication in rapidly evolving technical environments and contexts
- A forward-thinking advocate for AI and emerging tech, leveraging strong communication skills to advocate for and implement innovative solutions
In return, we offer a competitive salary and benefits package, including healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more.