People Operations Lead

We're looking for a People Operations Lead to join our People Services team. As a People Operations Lead, you will contribute to our vision, analyse our current state, and then get hands-on to build our future state. You'll build some of these new processes and workflows yourself, and others will be built in partnership with more technical teams (e.g. People Systems).

Our work doesn’t exist in a silo, so you’ll work closely with other People teams and cross-functional partners like IT, Legal, Finance, and Security to improve workflows end-to-end. We have a solid foundation with a lot left to build, and you'll help shape what comes next.

Key responsibilities:

• Proactively identify opportunities to streamline and connect processes within and beyond our team
• Map processes end to end to see how things currently run, find where they break or slow down, and propose solutions
• Design and build improved processes yourself, or document the requirements and partner with technical teams to build them
• Improve cross-functional processes by partnering with other People teams and teams across the org (IT, Security, Legal, Finance)
• Manage our employee support experience, focusing on improving our tooling and analysing data to drive continuous improvement
• Collect feedback from employees and partner teams to make sure we are focusing on areas that drive the most impact

Requirements:

• 6–10+ years in People/HR Operations and have scaled People Ops functions in-house
• Hands-on experience converting manual processes into scalable systems
• Learn systems quickly and enjoy figuring out how things work under the hood
• Communicate clearly with business and technical teams, flexing your communication style for your audience
• Form strong cross-functional partnerships to collaborate on processes with upstream/downstream impacts
• Move quickly without sacrificing quality or introducing risk
• Have managed processes and data in enterprise HR systems (e.g. Workday) , configuration experience isn't necessary
• Have managed employee support through ticketing systems (e.g. Jira)

Preferred qualifications:

• Experience using light code (e.g. Google Apps Script) to optimise People Ops processes
• Experience using AI to build new People Ops workflows
• Experience with internal controls and enterprise audits (e.g. SOC 2, SOX, ISO)