Description
We are seeking a Director, Solution & Forward Deployed Engineering to lead the technical delivery of the Zus platform and help customers successfully connect their systems, data, and applications to Zus.
Reporting to the Head of Customer Success & Delivery, this role will own how customers integrate with the Zus platform. They’ll be responsible for ensuring healthcare organisations and digital health builders can reliably ingest data, connect EHR systems, and deploy applications powered by Zus APIs.
This leader will oversee teams responsible for forward deployment engineering, and technical enablement, working closely with customer engineering teams to integrate Zus into production environments and connect to data networks.
You will guide customers through the complexity of healthcare interoperability, helping them translate real-world workflows into scalable integrations built on Zus.
This is a hands-on player-coach role. You will lead the team while also personally engaging in complex implementations, architecture discussions, and customer deployments.
You will champion the use of AI tools, automation frameworks, and reusable integration patterns to dramatically improve how quickly and reliably customers connect to the Zus platform.
The ideal candidate combines deep experience in healthcare interoperability, enterprise software implementations, API platforms, and AI-enabled engineering workflows with the leadership skills required to scale a delivery organisation.
Key responsibilities:
- Lead implementation and technical delivery - Own the technical delivery lifecycle following contract signature through production deployment and early adoption
- Lead and grow a team of Solutions Engineers and Forward Deployed Engineers - Develop career paths, performance expectations, and development plans for the team to ensure excellent execution of goals
- Ensure consistent, high-quality execution across multiple concurrent enterprise implementations
- Establish best practices for onboarding, implementation, integration, and go-live readiness
- Set customers up for success across multiple different high priority use cases
- Ensure customers achieve rapid time-to-value from the Zus platform
Act as player-coach for complex implementations - Personally engage on strategic or technically complex customer deployments
Guide integrations involving FHIR, HL7, CCD, APIs, SFTP pipelines, and EHR platforms
Troubleshoot complex interoperability and data pipeline issues
Work directly with engineering teams to deploy and operationalize Zus products
Serve as a trusted technical advisor to customer technical and operational stakeholders
Drive forward deployed engineering - Support customers in building production-grade applications and workflows on top of Zus APIs
Help customers operationalize clinical and operational data across care delivery workflows
Lead the development of reference architectures and deployment patterns
Identify integration opportunities that accelerate product adoption and expansion
Delivery training and technical enablement - Oversee technical onboarding and training programs for new customers
Enable customer engineering and product teams to effectively build on the Zus platform
Develop documentation, workshops, and enablement resources for technical users
Drive AI-enabled implementation and automation - Lead the adoption of AI tools and automation frameworks across the delivery organisation
Identify opportunities to automate manual implementation work using LLMs, scripting, and developer tooling
Develop reusable automation patterns for all parts of the Zus ecosystem
Help customers leverage Zus data to power AI-enabled workflows and analytics applications
Partner with Product and Engineering - Translate customer implementation patterns into platform improvement
Participate in technical discussions to find reusable integration patterns that can be embedded directly into the Zus platform
Communicate customer needs to the Product & Engineering teams
You're a good fit because you have:
- 10+ years of experience in technical implementation, solutions engineering, systems integration, or professional services leadership, preferably in healthtech, SaaS, or enterprise software
- Proven experience leading customer-facing teams and scaling implementation or professional services functions
- Deep expertise in healthcare data interoperability, including FHIR, HL7, CCD, and EHR integrations
- Strong understanding of APIs, data ingestion pipelines (ETL, JSON, CSV), and modern data platforms (e.g., Snowflake)
- Experience designing scalable implementation frameworks and reusable integration patterns
- Familiarity with secure environments and compliance frameworks (HIPAA, SOC 2)
- Executive presence and the ability to build trust with both technical and non-technical stakeholders
- Strong strategic thinking paired with a willingness to dive into complex technical or delivery challenges when needed
- A self-starter mindset and comfort operating in a fast-paced, evolving startup environment
- Passion for improving healthcare through better access to and use of data
- Willingness to travel up to ~25% for customer engagements, industry events, and company meetings
- Bachelor’s degree in Business, Engineering, or a related field (advanced degree a plus)
Additional Information:
We will offer you...
- Competitive compensation that reflects the value you bring to the team a combination of cash and equity
- Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO
- Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)