Sr. Client Account Manager, Retail (Italian Market)

About the Role

We are seeking a Senior Client Account Manager to join our European Enterprise Sales team. As a key member of our team, you will be responsible for driving a book of business with some of our key partners on our Retail Team. You will work directly with some of our key advertisers as a trusted consultant to their business.

Responsibilities

• Build and nurture relationships with our Partners, proactively reaching out to partners regarding campaign performance, optimisations, updates, and opportunities.
• Ensure that our partners' objectives and requirements are met by liaising between them and our internal teams (Measurement & Insights, Product Marketing, Creative Strategy, etc).
• Gain a deep understanding of our partners' business goals and turn data into compelling stories and actionable insights to help them succeed.
• Specifically own the 'how' conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, etc.
• Become an expert at Pinterest campaign best practices, enabling yourself to be the resource for performance-related opportunities. Ensure that campaign setup is optimal. Interpret and communicate campaign results so that the customer sees impact.
• Evaluate if a digital media campaign is successful and how to troubleshoot. Understand how to drive results, optimise campaigns and deliver performance updates to partners.
• Ensure the performance metrics that were agreed upon are being met, and take action to course-correct.
• Actively engage in client meetings to understand their key objectives and challenges. Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives.
• Handle resistance, complaints, or objections from partners professionally and patiently.
• Cross-sell and upsell opportunities that contribute to the team's ability to exceed revenue targets.

Requirements

• Digital advertising sales experience, managing high-value relationships, driving strategic learning agendas, and owning client communication.
• Track record of compelling data-backed storytelling and recommendations.
• Expert in managing forecasts and achieving goals.
• Strong communication skills in person, on the phone, and through email.
• A team player who's able to work in a fast-paced environment with technical and non-technical teams.
• Expertise in digital advertising and media sales, including campaign optimisation, analytical problem-solving, and product/platform knowledge.
• Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies.
• Demonstrates curiosity and a willingness to explore AI tools to improve day-to-day productivity, including campaign setup, performance reporting, client communications, and research.
• Leverages AI to work more efficiently, whether it's streamlining optimisations, preparing for client meetings, or surfacing insights from campaign data, while maintaining attention to detail and a high bar for accuracy.

What We Offer

• Competitive salary and benefits package
• Opportunity to work with a leading social media platform
• Collaborative and dynamic work environment
• Professional development and growth opportunities

If you're a motivated and experienced sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity.