Description
About the Team
At OpenAI, our User Operations team safeguards our products and users from legal risk, regulatory non-compliance, fraud, and abuse. The team operates at the intersection of operations, compliance, and user trust, embedded within the broader User Operations organization and collaborating cross-functionally with Legal, Policy, Engineering, Product, and external vendors.
We support a global and diverse user base across OpenAI’s suite of products ChatGPT, SORA, API, Enterprise offerings, and developer tools by managing sensitive inbound tickets, regulatory obligations, and fraud-related escalations. Every user-facing action is grounded in our commitment to legal integrity, ethical practice, and regulatory excellence.
About the Role
We are seeking a sharp, adaptive, and operations-minded Regulatory Operations Analyst to help scale and evolve OpenAI’s global compliance support infrastructure.
In this role, you will own high-sensitivity workflows involving complex global regulatory escalations, trust and safety matters, privacy rights requests, and intellectual property matters. You’ll serve as both a frontline operator and strategic partner, triaging and resolving complex cases while also shaping the systems, documentation, and processes that support OpenAI’s regulatory and compliance goals. You will contribute as a subject-matter expert (SME) on high-stakes escalations, partnering with cross-functional stakeholders to drive fast, defensible outcomes. You will also help design the processes, tooling, and automation that power safe operations at scale.
This role is essential to building scalable, high-integrity operations that protect user rights, meet our obligations under emerging and current regulations, and reduce OpenAI’s risk exposure. You’ll also contribute to multi-phase transitions and automation efforts that support our long-term operational model.
We use a hybrid work model of 3 days in the office per week in our Dublin office.
_Please note: This role may involve exposure to sensitive or concerning content, including complaints involving harassment, fraud, or regulatory violations. Strong personal discretion, empathy, and resilience are essential._
In This Role, You Will:
- Handle and resolve complex user issues involving:
- Trust & Safety incidents
- Regulatory, audit, or compliance inquiries and complaints
- Intellectual property matters (e.g., copyright takedowns, ownership disputes)
- AI governance and regulatory frameworks (e.g., EU AI Act, DSA/OSA)
- Perform risk evaluations and investigations using internal tools, documentation, and third-party data
- Act as incident manager for highly sensitive reviews requiring nuanced interpretation of legal and regulatory standards
- Interface directly with Legal, Privacy, Product, and Support teams to coordinate escalations and resolution paths
- Partner with Legal, Privacy, Policy, and Ops to implement world-class operational workflows for compliance and risk
- Build and maintain tooling, escalation decision trees, playbooks, and knowledge articles
- Contribute to vendor training and governance models, especially during transitions and ramp-up phases
- Lead or participate in cross-functional initiatives that strengthen our regulatory, fraud, and legal infrastructure
- Monitor operational health via case quality audits, SLA tracking, escalation accuracy, and data
You Might Thrive in This Role If You:
- Have 5+ years of experience in legal operations, regulatory compliance, or trust & safety especially in a global or high-growth tech environment
- Have partnered with in-house counsel, DPOs, or external regulators on audits or escalations
- Understand tiered support structures and have worked with vendor operations at scale
- Bring a structured, systems-first mindset to operational governance and risk evaluation
- Communicate clearly, empathetically, and effectively especially in writing responses to sensitive issues
- Operate well in ambiguity and can manage multiple priorities simultaneously with speed and precision
Thrive in high-autonomy environments and hold a high bar for ownership and integrity
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.