Associate Director, Business Systems & Field Excellence

The Associate Director of Business Systems & Field Excellence will partner with Alexion's Commercial organization to enable the field to engage with HCPs and Accounts more effectively. The role will focus on creating value for the field organization, meeting and exceeding Commercial priorities. The position is dynamic and highly collaborative, playing a critical role in setting the organization up for future success.

Key responsibilities include:

• Leading and engaging with US Sales, HCP Operations, Sales Operations & Insights, and Marketing stakeholders to ensure key business strategies can be broken down to effective, measurable, and scalable processes.
• Partnering with the Director and other AD to oversee day-to-day team operations, including workload visibility, prioritization, clear direction setting, and handling escalations as needed.
• Scoping, delivering, and scaling meaningful CRM and other sales optimization platforms, minimizing duplication, reducing work in the system, and enabling field teams to reach their customers more effectively and efficiently.
• Driving system and process adoption through strategic and operational change management activities, including presenting to and obtaining buy-in with senior leadership.
• Managing the rollout of system enhancements, from impact assessment and readiness planning to training, communications, and post-launch adoption tracking and reinforcement.
• Being the CRM Lead/SME for product launches and collaborating across departments to ensure go-live readiness upon product approval.
• Boosting virtual or digital activities across all of US Commercial, including Marketing Material Digitization and Optimization.
• Establishing and managing vendor relationships and investigating new system enhancements to continuously improve and optimize the use of existing platforms.
• Supervising and facilitating the resolution of critical Veeva system issues in coordination with IT.
• Representing the department in cross-functional projects to ensure that operations and digital interests and requirements are accounted for.
• Understanding the technicalities of CRM to cultivate successful partnerships with IT.

Requirements include:

• A Bachelor's degree.
• 5+ years of experience in implementing, managing, or enhancing Salesforce CRM, Veeva Suite (CRM, PromoMats, Align), and/or related platforms.
• Pharmaceutical industry experience, including product launches.
• Excellent business process optimization and business requirements gathering skills, with a focus on building scalable systems and processes.
• Proven ability in effectively working with and managing cross-functional teams, successfully navigating between Business and IT stakeholders.
• Excellent presentation and communication skills, with the ability to interact with senior management.
• Advanced PowerPoint or equivalent software skills for making strong presentations to key stakeholders.
• Advanced Excel or equivalent software skills for data analysis.
• Strong analytical thinking and problem-solving ability.
• Highly proactive and resourceful to excel in a fast-paced environment.
• Strong project management, delivery, and risk management skills.
• Vendor management experience, including offshore.

Preferred qualifications include:

• Veeva CRM or Salesforce.com certification.
• Experience in rare disease Pharma.