Support Specialist

As a Support Specialist at Replit, you will be at the forefront of helping developers create. On a given day, you'll help our customers navigate billing questions, manage their accounts, and get the most out of Replit. You'll be the voice of our users, bubbling up patterns and feedback to Replit's Product and Engineering teams so we can keep improving.

We use tools like Zendesk, Linear, Slack, Stripe, Orb and Replit itself to get the job done.

You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life.

Key responsibilities include:

• Working directly with Replit customers via support tickets to solve account, billing, and product issues, while meeting daily ticket volume and resolution time targets
• Collaborating with the rest of the Support team in telling the story of our users to the rest of Replit
• Directly contributing to and maintaining the Support’s Team's Knowledge Base
• Partnering with Engineering and other internal teams to resolve complex billing escalations
• Helping shape and refine support processes as the team and product continue to grow