Description
As a Tanium Technical Support Engineer (TSE) Intern, you will support Tanium's world-class customer organization, responsible for the satisfaction & retention of enterprise customers.
You will work with a 1:1 mentor TSE to resolve technical issues, answer technical questions, and conduct root cause analysis on live production implementations of Tanium.
Responsibilities include:
- Working with a 1:1 mentor TSE on real-world customer problems in security, operations, asset management, & risk management.
- Contributing to triaging technical issues, engaging with customers, and conducting root cause analysis.
- Supporting efforts in security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation.
- Assisting customers with Tanium platform/module upgrades.
- Partnering with other TSEs to assist with their assigned cases.
- Shaping, executing & delivering special projects with peer interns that directly impact Tanium.
- Acquiring a deep understanding of how Tanium's technology works and how to support, operate & integrate it.
- Learning how to document best practices, track activity, document root causes, & complete accurate reports.
- Rigorously testing Tanium's product in a home lab environment.
Requirements:
- Authorization to work in the U.S. now & in the future
- Availability to work full-time from June 7, 2027 – August 13, 2027
- Undergraduate student currently enrolled in a college or university
- Eligible graduation dates: December 2027 or Spring 2028
- GPA of 3.5 or above
- Some experience with endpoints, networking or operating systems/servers
- Love for creating an amazing customer experience
- Ability to work independently with good judgement and attention to detail
- IT Helpdesk experience preferred
- Other experience working with customers is a plus
Benefits:
- Hourly rate of $30.00
- 401k matching
- Monthly allowance for communications reimbursement
- 5 days set aside as volunteer time off (VTO) to contribute to the communities