Description
Transform technology into opportunity as an IT Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
Day-to-Day:
- Provide remote desktop support to resolve critical IT-related issues
- Troubleshoot Tier 2 technical issues
- Deploy and test hardware and software
- Lead Tier 2 technical deployments and training resources for rollout
- Use an enterprise ticketing system
- Provide superior customer service and support
- Resolve technical issues efficiently
Required Skills and Demonstrated Experience:
- Provide Tier 1 and Tier 2 IT support on mission IT systems and networks on secure and unsecure fabrics
- Provide strong customer service and problem solving
- Interact with service providers to resolve IT systems, connectivity, and network issues
- Support VTC, including Microsoft Teams, WebEx, and Skype
- Provide mission IT software and hardware support
- Work across multiple organisations with competing priorities to resolve IT systems and networks issues
- Communicate complex technical concepts to technical and non-technical audiences
- Provide remote desktop support to resolve critical IT-related issues
- Answer user inquiries regarding computer software and hardware operation
- Use enterprise tools to document and track incident tickets
- Work in a team environment and with all levels of management
Desired Skills and Demonstrated Experience:
- Experience with IT service delivery processes
- Multi-tasking in an environment with competing priorities and short suspense timelines
- Experience with the Sponsors enterprise IT incident ticketing tool
What You'll Need to Succeed:
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline
- 3+ years of related experience
- TS/SCI with Polygraph security clearance
- Location: Tysons, VA - On Customer Site
- Work Schedule: 9:30am - 6pm
- U.S. Citizenship Required
Benefits:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays