Description
We are seeking a Technical Support Officer to join our IT Support team at Barnet Council. You will be responsible for processing Street Naming and Numbering applications, ensuring all documentation is uploaded onto the Document Management System, and providing excellent customer service.
Responsibilities:
- Register new Street Naming and Numbering applications on the system
- Process non-complex Street Naming and Numbering applications in accordance with the London Building Acts (Amendment) Act 1939 (Part II) and local Naming of Street and Buildings and Numbering Buildings Conventions
- Manage a designated caseload of applications, including numbering of buildings under 5 units, naming of buildings, confirmation of addresses, and statutory external consultations with Emergency Services and Royal Mail
Requirements:
- Experience working in an administrative or customer-focused environment
- Excellent customer service skills
- Strong organisational skills with the ability to manage competing priorities and work accurately under pressure
- Confidence using IT systems and databases and maintaining accurate records
- Excellent communication and interpersonal skills
- Ability to work collaboratively as part of a team and demonstrate a flexible approach to supporting service delivery
What we offer:
- 31 days annual leave, plus public and bank holidays
- Access to the Local Government Pension Scheme
- Comprehensive Flexible Working Policy
- Lifestyle discounts from major retailers
- Payroll benefits including cycle to work, eye care vouchers, travel and gym membership
- Excellent training and development opportunities
- Employee well-being training programs