Description
We are seeking an Onsite IT Support Technician to join our team at IQVIA's Nexelis facility in Laval, Quebec. As an onsite IT Support Technician, you will provide second-tier IT support to around 200 end-users in our state-of-the-art facility.
The IT Support function is crucial to our business as we are developing vaccine technology for a broad array of infectious diseases, and having fully functioning IT services enables our employees to continue to support the development of better and safer drugs and vaccines.
Responsibilities:
- Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
- Escalate more complex problems to the appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
- Adhere to established IT policies, procedures, and standards and ensure conformance with information systems, goals, and procedures.
- Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end-user satisfaction.
- Offer training to end-users when indicated.
- Provide guidance to less experienced Service Desk staff in areas such as problem resolution and communication.
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
- Perform duties outside working hours as needed.
Requirements:
- Associate's degree in Computer Science or a related field (preferred).
- Experience with PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training, and experience.
- Working knowledge of Microsoft server, workstation, and networking technologies.
- Working knowledge of industry standards regarding system and network administration.
- Excellent verbal and written communication skills.
- Strong bilingual communication and writing skills - French/English.
Benefits:
- Competitive salary ranging from $59,300 to $98,900 per year.
- Comprehensive benefits package.
IQVIA is an equal opportunity employer and welcomes applications from qualified candidates.