Description
This is a full-time position as a DSO Training and Support Manager with HM Courts and Tribunals Service, based in Stafford, Staffordshire, West Midlands, England, with a salary of GBP 35,335 - 42,859 per year.
The successful applicant will be responsible for delivering face-to-face learning and supporting the development of the DSO community through the design, delivery, and continuous improvement of learning packages.
Key responsibilities include:
- Producing and analysing regional performance reports
- Preparing high-quality briefings and communications for DSOs and key stakeholders
- Ensuring DSO line managers adhere to HR policies
- Identifying, designing, and supporting the delivery of national and refresher training programmes for DSOs
- Demonstrating resilience and professionalism when managing challenging situations
- Acting as a single point of contact for DSOs
- Effectively triaging and prioritising requests from multiple stakeholder groups
- Identifying and escalating issues or technical/operational risks
- Working collaboratively with the DSO Coordination Team
- Supporting and promoting recruitment campaigns
- Providing in-person and/or online one-to-one or group training to DSOs and Line Managers
- Identifying and leading on key initiatives/projects to improve the overall DSO service
- Supporting the Head of the National Digital Support Officers
- Providing a secretariat function where required
The role requires experience of stakeholder collaboration and engagement, effective communication skills, experience of providing end-user support, advice, and training, experience of training, coaching, and mentoring colleagues, and strong organisational skills.
The ideal candidate will also possess skills in continuous improvement tools, problem-solving, digital products, and HMCTS applications.